Warranty

1. SHINGA company warrants that the LACROS E-bikes are free from construction and/or material defects, as far as these warranty terms are concerned.
2. The guarantee applies to the first owner of the relevant LACROS bike.
3. The guarantee is not transferable to the following owner.
4. The warranty expires in accordance with the provisions of Articles 3.1 and 3.2.

1. SHINGA gives 5 years warranty on construction and/or material defects of frames and non-forged front forks.
2. For spring front forks and dampers – with the exception of the parts mentioned in section 2.4 – a guarantee is valid for a period of 2 years.
3. For paintwork of frame and fork and other paint and chrome parts, against rust, provided that it is well-maintained, a 1 year warranty applies.
4. Parts that are subject to wear – such as tires, chains, chain blades, freewheel, rear sprockets, cables and brake pads – are not guaranteed unless there are structural and/or material defects.
5. The electrical system is subject to a 2-years guarantee. You should follow the guidelines of our manuals.
6. The battery and hub motor have a 2 years warranty.

1. SHINGA is excluded from liability for damage to parts of the bicycle due to:
   1. Incorrect and/or careless use of the bike and use that is not according to its destination. *
   2. The bike is not used or maintained in accordance with the manual.
   3. Technical repairs have not been performed in a professional manner.
   4. Subsequent mounted parts are incorrectly or not assembled according to the technical specifications of the particular bicycle.
   5. No evidence of ownership demonstrating that the bike has been skillfully removed and controlled by SHINGA or any of its dealers.
2. SHINGA is excluded from liability for damage to parts of the bicycle due to:
   1. Incorrect adjustment/tension of steering wheel, steering wheel, saddle, seat post, gear set, brakes, fasteners of the wheels, saddles and steering wheel, as well as the lock and safety pad of the folding bicycle folding hinge.
   2. Adaptations to the bike not approved by SHINGA.
   3. Incorrect replacement of parts such as brake/derailleur cables, brake pads, tires, chain and gears.
   4. Climatic influences; such as normal weathering of paint or chrome rust. It is important to keep the bicycle sheltered and dry when not used.

1. During the warranty period, all parts – which SHINGA has found a material and/or construction defect – will be repaired or reimbursed at SHINGA’s choice. You must be able to provide your purchase invoice.
2. In case of material and/or construction defects of frames and front forks – within three years of purchase date – the labor wage is at the expense of SHINGA.
3. Bicycles and / or parts transports to and from SHINGA in Schijndel, The Netherlands  will be on expense of the bike’s owner, unless the relevant component is eligible for warranty.
4. If a particular warranty is eligible and the original is no longer available, an equivalent alternative will be provided.

1. Claims under warranty must be submitted – with the offer of the bicycle and/or the relevant part for inspection – via the SHINGA dealer where the bicycle has been purchased. At the same time, proof of purchase and ownership must be handed to the dealer.
2. If the owner has moved/the dealer is no longer available, a statement will be provided for the nearest dealer.

Article 6: Liability

1. A SHINGA-honored warranty claim applies to its products. SHINGA is not liable for any other damage suffered. The liability of SHINGA follows the guidelines described in these warranty terms. Any liability of SHINGA for consequential damages is excluded.